The processing of your data is subject to Swiss law and, in the area of web tracking, to the General Data Protection Regulation of the European Union (GDPR).
SwissIX also processes data in Germany, as the technical, operational business has been outsourced there.
In cooperation with our hosting providers, we strive to protect our databases as well as possible against unauthorized access, loss, misuse or falsification.
We explicitly point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. It is not possible to completely protect data from access by third parties.
By using this website, you consent to the collection, processing and use of data as described below. In principle, this website can be visited without registration. Data such as pages accessed or names of files accessed, date and time are stored on the server for statistical purposes without this data being directly related to your person. Insofar as personal data (e.g. name, address or email addresses) are collected on our pages, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.
Responsible for the collection, processing and use of your personal data is
SwissIX Internet Exchange
If you visit the SwissIX website, online identifiers such as IP addresses or cookies are automatically recorded.
If you contact SwissIX, e.g. by contacting us by e-mail or telephone or by accessing your services via our customer portal, we collect the data collected from you and exchanged between us, including the marginal data of the communication.
Within the framework of a contractual relationship, we process the data received from you or from third parties involved.
If purchasing a service, we process all data provided by you and necessary for the execution of the contract, such as personal master, contact and payment data.
We process your data for the following purposes:
- Provision of the website
- Contract processing
- General communication with you
- Marketing & Relationship Management
- Improvement and development of our offers
- Analysis and optimisation of the use of the website
- Security purposes
- Compliance with legal or regulatory requirements.
Basics for data processing
Your data is processed in compliance with the Swiss Data Protection Act (revDPA) and, in the area of web tracking, the General Data Protection Regulation of the European Union (GDPR).
If we process data based on consent, we will inform you separately in each case, stating the relevant purposes. You can revoke consent at any time with effect for the future.
Insofar as the GDPR applies, we process your data on the legal basis of Art. 6 para. 1 lit. a) GDPR (consent), Art. 6 para. 1 lit. b) GDPR (performance of a contract), Art. 6 para. 1 lit. c) GDPR (legal obligation) or Art. 6 para. 1 lit. f) GDPR (legitimate interests).
Duration of data processing
We process personal data for the duration necessary for the respective purpose or purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.
Data security and security measures
We have taken technical and organizational measures that are regularly reviewed and adapted to technical progress in order to protect your data from loss, access, misuse and modification.
However, due to the structure of the Internet, data may be unlawfully disclosed to third parties. However, this is not our responsibility and we have no influence on it from a technical point of view. We therefore recommend that you take appropriate measures to protect the data you provide against misuse. In particular, use particularly strong passwords and do not pass them on to third parties.
As a data subject, you have the following rights in connection with the processing of your data relevant under data protection law:
- Right to information about what data we store about you and how we process it
- Right to correct your data
- Right to have your data deleted or restricted
- Right to object to data processing
- Right to data portability, i.e. to request the surrender of certain data in a common format or their transfer to another controller.
- Right to lodge a complaint with a supervisory authority.
The contact information of the Federal Data Protection and Information Commissioner can be found here:
Individual data processing operations
Provision and use of the website
If you visit our website, data is automatically sent from your browser to our server. This is done to ensure a smooth connection to the website and to ensure a safe and comfortable use of the website. In particular, the following data can be processed:
- IP address
- Date, time and duration of access
- Country from which access is made
- Browser type, browser version
- Operating system and, if applicable, host name of the accessing computer as well as the name of your access provider
- Name and URL of the retrieved file, website from which access is made (referrer URL)
This data cannot be assigned to specific persons. This data will not be merged with other data sources. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.
Please note that if cookies are completely deactivated, it may no longer be possible to use all the functions of this website.
Customer portal «portal.swissix.ch»
If you wish to access online services related to your purchased products in our customer portal, the following data will be processed:
- First Name, Last Name
- E-mail address
You have the option of having your user account supplemented, changed or deleted with personal data.
Audio and video conferencing
We use various applications for audio and video conferences, including Jitsi. If you wish to have an audio call or participate in a video meeting, you agree to the terms of the respective application provider at the same time.
We process the data that you provide to us yourself or receive from third parties involved (contractual partners, counterparties, other parties involved) within the framework of the contractual relationship. In addition, we collect some data ourselves, e.g. from public registers or on websites.
We process the types of data mentioned primarily in order to provide, document and bill our services. In addition, we process the data for marketing and relationship purposes.
In order to achieve the purposes described, it may be necessary for us to pass on the data to the following categories of recipients: External service providers, business partners.
We use means of communication that may be associated with data security risks (e.g. e-mail, video conferences). It is up to you to inform us about the desire for special security measures.